Your software kept running, with written commitments

Hosting, monitoring, backups, security updates. The work nobody notices as long as it is done well, and that we do every day.

What it covers

On your servers, with the hosting provider of your choice, or on the infrastructure we operate. The architecture is documented and you keep a copy.

Uptime, disk space, certificates, response times. Alerts reach us before your teams notice anything.

Daily, encrypted and stored away from the main server. A test restore is run every month and logged.

Operating system, database and dependencies updated in a window agreed with you, after a trial run on a copy.

Admin tools are not exposed to the internet. Every access goes through strong authentication and leaves a trace.

Service levels, covering uptime, response times and maintenance windows, are written into the contract.
They are tracked in Nimax Desk, where you see your requests and the deadlines that apply in real time.
Every incident gets a report, with its cause and what we are changing so it does not happen again.
You stay in control of your data and can get a full copy at any time.

Can you run software you did not build?

Yes, after an audit of what is in place. We point out what needs fixing before we commit to service levels.

Can our data stay on our premises?

Yes. We then work on your servers, through secure access that you can cut off at any time.

What happens if something breaks at night or on the weekend?

Monitoring runs around the clock. Out-of-hours response is set out in the contract, based on what your business requires.

Describe what you need in a few lines. Hocine Harrouzi, founder of Nimax Tech, replies personally within one business day.